FAQs

  1. How do I select user type (Freelancer or Employer) during registration?

    When user register as a member, they can select to become either a Freelancer or an Employer at the registration page. By default, it is selected as an Employer. Make sure you select Freelancer if you want to become a Freelancer. You can always delete your account and re-register if you select the wrong option.

  2. Freelancer vs Employer?

    Freelancer works on projects which offer by Employer. Freelancer also offer services which can be purchased by Employer. Employer offer projects which Freelancer chooses to work on. Employer can purchase services offer by Freelancer. As a user is both a Freelancer and an Employer (depending on what they do). They can create project or work on project, create service and work on a service.

  3. Project vs Service?

    Project is a term used to describe a work offered by an Employer who seeks help on certain tasks. Freelancer can communicate with Employer to offer his/her skill to work on the project. Service is a task offered by Freelancer based on their skillset. Employer can choose the service if its meet his/her requirements for the task to be done.

  4. What are the charges associated with Monstawork marketplace?

    By default when a user register at our website, they are assigned a startup package (or an upgrade free package depending on offer). The package depends on the user type selected during the registration either as a Freelancer or an Employer. This will allow the user to quickly start posting services and jobs. There are limit to how many services (for Freelancer) and jobs (for Employer) to post on our website. You can post services (for Freelancer) or projects (for Employer) depending on the credits available in your account. These credits are assigned during registration process. If you are a Freelancer and you have multiple services to offer, you can purchase additional package. The same goes to an Employer. You can read more about Freelancer Packages or an Employer Packages from our user guides.

     

    We charge 8% for all projects and services offer on our marketplace. We also charge a processing of USD5 for payout.

     

    NOTE: This charges are for reference only and not fix and may change at any time. Please reach out to us if you need help.

  5. What are the accepted payment methods?

    Payment is done using USD (US Dollar) currency and also MYR (Malaysian Ringgit). We accept payment via PayPal, internet banking and cash deposit. Payment for buying Freelancer or Employer package is accepted only in USD. Payment for Wallet deposit is accepted both in USD and MYR. The payment via Paypal (in USD) is automatically approved and while payment via internet banking and cash deposit (in MYR) is manually process and approved.

    If you do not have a PayPal account, we encourage you to register an account with them. You can read more about opening account with PayPal and some of the facts about transferring and receiving money on your PayPal account.

    You can find more information about Freelancer Packages or Employer Packages and Wallet on our user guide. For freelancer, check our our Freelancer Quick Guide and for employer, check out our Employer Quick Guide.

  6. How to delete my account?

    You can delete your account from the member dashboard. All information related to the account will be deleted. You can always register again at any time.

freelancer

Freelancer Quick Guide

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