Introduction
At MonstaWork, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our freelance marketplace platform. By using MonstaWork, you consent to the collection and use of your information in accordance with this policy.
Information We Collect
We may collect the following types of information from you:
Personal Information: This includes your name, email address, phone number, payment details, and any other information you provide when registering on the platform or using our services.
Profile Information: This includes details you provide in your freelancer or employer profile, such as your skills, experience, and other relevant data.
Transaction Data: Information about the services you buy or sell, your wallet balance, and transaction history.
Communications: Any messages exchanged between you and other users or with us via our platform.
Device Information: Details about the device and browser you use to access the platform, including IP address, browser type, and operating system.
Cookies: We use cookies to improve your experience on our site. Cookies help us remember your preferences, log you into your account, and provide personalized services.
How We Use Your Information
We use the information we collect for the following purposes:
Account Management: To create and maintain your user account, allow you to post projects or offer services, and facilitate transactions between freelancers and employers.
Communication: To send you notifications related to your account, such as project updates, payment confirmations, or responses to your inquiries.
Service Improvement: To analyze how users interact with our platform and improve its performance, functionality, and user experience.
Payment Processing: To manage payments for services, including processing transactions and refunds, and to prevent fraudulent activities.
Legal Compliance: To comply with any applicable laws and regulations, or to respond to legal requests, law enforcement inquiries, or as part of legal proceedings.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with third parties under the following circumstances:
Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, conducting business, or providing services on our behalf (e.g., payment processors, hosting services).
Legal Requirements: If required by law or in response to valid legal requests, we may share your information with law enforcement agencies or other governmental bodies.
Business Transfers: If MonstaWork is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email or prominent notice on our website of any such change in ownership or control of your personal information.
Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, misuse, disclosure, or alteration. While we strive to protect your data, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Your Choices
You have the following rights regarding your personal information:
Access and Update: You can access and update your personal information at any time by logging into your account.
Deletion: If you wish to delete your account, you may do so through your account settings. Upon deletion, all of your personal information will be removed from our system, except for data that we are required to retain for legal or operational purposes.
Opt-out: You can opt-out of receiving promotional emails from us by following the unsubscribe link provided in the email. However, we may still send you non-promotional communications, such as transaction updates.
Cookies Policy
Cookies are small files stored on your device that help us enhance your experience on our platform. You can choose to accept or refuse cookies. However, if you decline cookies, some features of the platform may not function properly.
Links to Third-Party Sites
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of those websites when visiting them.
Children’s Privacy
MonstaWork is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we discover that a child under 18 has provided us with personal information, we will promptly delete it.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and you are encouraged to review the policy periodically. Your continued use of the platform after any changes constitute your acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at support@monstawork.com
