Yes, you can. Our system support internet banking and manual deposit. Please contact our support team if you require assistance.
You can submit a dispute. We will investigate the issue and make necessary fund transfer to your account if the case is in your favor. We advise our users to communicate on our platform so we have proof and evidences to investigate if there is a dispute.
You can bid as long as you credit is available. You can check your bidding credit by going to your dashboard and look for the right side widget that shows “Current Plan“. The “Project Credits” indicates how many bid you can place.
Below diagram shows the high level process flow of how Freelancer and Employer interacts from the perspective of Freelancer.
Freelancers can generate income in two ways:
Scenario Example:
Aishah is a graphic designer who wants to offer her services. She registers on our website as a Freelancer and posts a service titled “Professional Logo Design Service.”
This simple flow enables Freelancers to earn through both service offerings and project work.
Below is the Freelancer dashboard.
The left menu is where most of the actions take place. In this guide we will look at 4 menus which you will use the most.
Credits allow you to do something like posting services. These credits come with a package. During the sign up process, you are given a package with certain credits. The amount of credits depending on the package assigned during the sign up time. If you sign up during a promotion period, you will get a better package with more credits.
Below are the credits you get from a package after signing up. Depending when sign up, the credits you get may be different. The credits are shown on the panel title “CURRENT PLAN DETAIL“.
If you click on the “View Plans” link, it will show the package available for Freelancer to purchase. This purchase will add credits to your current plan.
Freelancer package allows you to add credits to your current plan. You can purchase this package anytime and credits from this package will be added to your current credits. You can view the Freelancer Packages.
Below is the snapshot of the package. The price and credits on each package may not be the same as we adjust the package price and credits regularly.
Wallet is a way for Freelancer to receive money from Employer. Initially you have zero amount in your wallet. You can still post services at this time as long as you have the credits. As you are working on projects or services, the money will be accumulated in your wallet once projects or services are completed.
You can withdraw the money to your PayPal account with minimum withdrawal amount is USD100 (the amount may change subject to our regular review). We also charge USD5 for processing fee.
You can view your earnings from the top menu dashboard and also from the “Statement” menu on the left.
You can withdraw the money to your PayPal account with minimum withdrawal amount is USD100 (the amount may change subject to our regular review).
The Payout menu allows you to request payout from your wallet. Your wallet should have at least USD100 to request for payout. The money will be transfer to you PayPal account within 7 working days after receiving your request.
If a disagreement arises between you and the Employer, you have the option to initiate a dispute. A dispute allows for the termination of the working agreement between you and the Employer. As a neutral mediator, we will thoroughly investigate the issue based on the evidence provided by both parties. It is crucial to use our built-in chat system for communication, as this will provide us with first-hand evidence of the interactions throughout the project.
For example, an Employer posts a project worth $100. As a Freelancer, you submit a proposal, and the Employer selects you as the winner and hires you. The funds are then deducted from the Employer’s wallet and held in escrow by us. If a disagreement occurs, you can create a dispute. After reviewing the evidence, if we determine that you are in the right, the funds will be transferred to your account. In this case, $100 (minus the admin commission) will be credited to your wallet. Both you and the Employer will receive notifications regarding the outcome of the dispute.
If you need help, please reach out to us. You can send us email at support@monstawork.com or using our contact us form. If you need urgent help, use our WhatsApp button on the page.
Whether you are looking for talented people to get the job done or would like to offer your services, we have got you covered.
Monstawork is a service marketplace which offer collaboration with professionals and experts to deliver the job.
Our complete solution offers all the tools needed for both Freelancer and Employer to collaborate and communicate.
Freelancer works on projects which offer by Employer. Freelancer also offer services which can be purchased by Employer.
Employer offer projects which Freelancer chooses to work on. Employer can purchase services offer by Freelancer.
Project is a term used to describe a work offered by Employer who seeks help on certain tasks. Freelancer can communicate with Employer to offer his/her skill to work on the project.
Service is a task offered by Freelancer based on their skillset. Employer can choose the service if its meet his/her requirements for the task to be done.